tango Care Communication Intelligence
Understand what's reaching your people, what's working, and where to take action next.
Viewing Year to date 2026 (1 Jan – 28 Oct) · no filters applied · window locked
578 of 578 employees employed at any point in the window.
Email, all sends including automated.
Email, all sends including automated. Click-eligible communications only.
Email, all sends including automated. Click-eligible communications only.
1 Jan – 6 Sep 2026
Sep–Oct ≈0.9% (est.)
How is engagement evolving?
Month by month, Year to date 2026 (1 Jan – 28 Oct), all sends including automated.
Click rates use click-eligible communications only. October 2026 is a part-month (1–28 Oct): drawn dashed and left out of every average.
Teams DM
Interaction rate: people who clicked or reacted, over deliveries. Not an open rate, so it has its own chart.
est.
Turning communication data into actions
Computed from tango Care's own delivery, open, click and reaction records.
Best day & time to send
Mornings, 8-10am, outperform midday and early afternoon across the week.
Email sent early in the morning, Phoenix time, opens best: Monday 8-10am is the best-evidenced window, with Thursday and Friday at 9am close behind. Midday Wednesday is the clearest weak point. Every slot sits within a few points of the 75.3% average, so timing is a modest lever rather than a fix.
Email, manual sends only, Phoenix time (America/Phoenix).
Who are we reaching?
578 employees reached by email or Teams DM, 100% of the workforce, Year to date 2026 (1 Jan – 28 Oct).
Engagement by department
Engagement rate: share of each person's deliveries they opened or clicked (email) or clicked or reacted to (Teams DM), all sends including automated; Teams DM sends from 7 Sep excluded from engagement. Each department is the mean of its members' own rates, shrunk toward the 54.9% company mean when few people stand behind it.
Top three
- Utilization Management59.9%
- Human Resources57.8%
- Credentialing57.6%
Bottom three
- Call Center49.6%
- Referral Management50.7%
- Compliance51.9%
Bars run on a 0–100% scale.
Reach by department
Email and Teams DM deliveries, all sends including automated.
| Department | People reached | Deliveries |
|---|---|---|
| Utilization Management | 172 | 35,296 |
| Referral Management | 107 | 23,032 |
| Call Center | 60 | 8,744 |
Email open rate by sender
Email, all sends including automated. Mean of each send occasion's open rate, shrunk toward the 85.8% mean for senders with few occasions.
- blobley@tangocare.com91.9%257 occasions
- wcoyle@tangocare.com86.8%10 occasions
- humanresources@tangocare.com85.9%2,541 occasions
Are we communicating at the right frequency?
Counts only messages sent by a person (email and Teams), not automated ones like onboarding or birthdays.
What this means
Sending more messages hasn't made people open less.
Whether someone got 2 messages that week or 12, about 3 in 4 emails were still opened. Volume per week isn't the problem. The bigger opportunity is spreading messages across the week, so several don't land on the same day.
messages a typical employee gets in a week
the most anyone got in one week
emails opened, no matter how busy the week
Open rate by how busy someone's week was
Email, messages sent by a person only · Email open rate (0–100%)
8% of emails
74% of emails
19% of emails
The bars are almost the same length: busy weeks don't hurt opens.
How are our programs performing?
22 programs in the current selection. Email open rate and click-to-open, all sends including automated, benchmarked against the 75.6% email open rate for the window.
tango Talks
Payroll Communications
Culture Team
Which channels work best?
Email reports opens and clicks. Teams DMs report an interaction rate (clicks or reactions over deliveries), never an open rate. Teams channel posts are counted only. All sends, automated included.
Teams DM
1 Jan – 6 Sep 2026
Teams Channel
Why click-to-open, not click rate
a communication containing at least one click target — messages with no link cannot be clicked, so they are excluded from click denominators.
More than communications. A smarter employee engagement engine.
Modelled at 30 min per communication, 10 min per delivery and 1,920 h per FTE year, over 9 full months. Constants not yet confirmed by tango Care; no monetary figure.
“Every communication creates more intelligence about when, where and how tango Care employees prefer to engage.”
What's Next
Suggestions for the next quarter, based on what the data shows.
Adjust what you already send
Small changes to communications tango already has.
New things to build
New programs and tools to add next.